You may have been at wal-mart at some point and picked up an item that doesnt have a barcode on it. for some, the experience is unbearable and is just terribly time consuming. i think the longest price check i've ever had was under 5 minutes. maybe 7? but anyway... anything over a few minutes and people start to get antsy - some people decide against the item, some wait, and some complain ever 10 seconds to themselves til the price check comes back.
but the one thing people FREAK out most about when something goes wrong is Alcohol. no matter if it's 10 am or 7 pm, people just want their alcohol. since alcohol has quite a few laws about it - and a lot of people dont know the laws, i'll list most of them for you.
in idaho:
1. alcohol is not sold between 1 am and 7 am.
2. you have to be 19 to sell it, 21 to buy it
3. ID must be state or government issued with a birthdate and photo.
4. even if they're related to you, if they're under 21, they cannot touch the alcohol.
5. to prevent third-party purchases, if you come to the register in a group, all of you will be carded - if one doesnt have ID, or if one is underage - the alcohol is denied to the buyer.
6. we card if the customer looks to be "under 40."
and so on.
SO - today i worked a 5 hr shift which is one of the shortest wal-mart scheduals for. i figured it would be an easy shift. ha.
first, a lady and her young daughter came up to the register with about 70 or so items - a full cart. six of which were 12-pack of soda, and one 30-can box of beer. i set the beer off to the side first and didnt card the mother because she looked WELL over 40... i then piled the sodas and a pillow around the beer can and began bagging the smaller items. the daughter then started to load their crap into their cart. now, most parents say "dont touch the alcohol," because they know the laws and store policies. most kids know the rules and dont touch it. i assumed. oops. i turned my back to scan some more stuff, and turned back and poof. the kid put the alcohol in the cart.
"are you 21?" i asked her
"uhh... nope..." she backed away from the alcohol putting her hands up.
"oh, i'm sorry. i cant sell it anymore. it's the law, i'm sorry. it's nothing personal."
the mom then asked "what's going on?"
so i explained it again. "it's the law. nothing against you. store policy and state and federal law says who can touch it..." etc.
old little fat mommy wasnt happy. not one bit.
"well, of COURSE she's under age - all she's doing is loading the freaking cart. this is bullshi..."
so i checked out her stuff, she told her daughter to take her cart to the car while she paid. she paid and left. i figured shew as going to complain...
about an hour or so later, four guys came up. one guy in a blue Duke hat was the buyer, but they were all together. they were buying an assortment of chicken, sauces, ribs, charcoal, typical cookout stuffs, and beer. as i was getting close to the beer, i asked "so, are ya'll together? gonna have a cookout or somethin big?"
one of the others says "yeah, we're grillin and swimming at his house," pointing to the blue hat bro.
so there was my proof. they acknowledged they were all together. i rang up the beer and requested ID from everyone. another guy said "wait, but he's buying and we havent touched it?" (ok, so he knew the touching thing law .)
i said, "yes, but if you're all together, our store policy is that we have to ID everyone."
the buyer had it. a guy to the left had it. the girl had it. so i asked the kid lingering in the back.
"do you have id?"
"no... not with me."
"i'm sorry then. store policy is, i cant sell it."
the main guy nearly cut me off mid-sentence with profanities.
"well, what the eff. eff this, stupid ... you - nah, just eff it all." and they walked off mad, leaving all their food, and their beer - everything.
i canceled the order, explained the story to the confused-as-mess guy in line behind them - he hadn't been paying attention. but i got off 30 minutes later and clocked out. i came back up front with a few items i was gonna buy and my CSM (customer service manager - they tell the cashiers were to go and deal with the customers who get really mad) called me over. he said "you had a couple complaints tonight. one from a short, blond, bigger lady, and another from four REALLY pissed off guys. both about alcohol?"
i looked at him and said "yeah..." and my face must have been a look of shock because he followed up his comment.
"dont worry about it tho. you followed the law and did the right thing. i tried to explain that to them, but they were all pretty mad so they didnt want to hear it. we'll always back up a cashier when it comes to alcohol sales."
sooo yeah. i mean, seriously. it's just alcohol. go to a gas station on your way home??? or here's a theory. DONT DRINK??
Wednesday, August 19, 2009
Tuesday, August 18, 2009
PJ gots a new toy...
I like to look at random stuff for sale; Ebay, Craigslist, and the ever-growing popular ZIdaho.com (for those of you who live in ID, at least.) I find it kinda fun and interesting to see what people will price a table or an 80's transformers toy in the shape of a cassette tape. or to see what a 1976's toilet looks like and why it's worth 120 dollars.
Zidaho, however, is unique in the aspect that it follows only IDAHO's laws. Craigslist follows californian law, becuase that's where it's baised. ebay follows... Planet Ebay laws? i dunno. but anyway, Zidaho allows the posting of ammo, guns, and stuff of that nature. and Idaho law allows private sale of a firearm to anyone 18 years and older. So I was looking over it the other day, and saw a VERY good deal on a Springfield XD SC .40 cal handgun. aaaand i took the guy up on the offer.
I'm the proud new owner of exactly that. :D
Saturday, July 18, 2009
"Thank you for calling Bed Bath and Beyond. This is Rachel, how may I help you?"
Most days I love my job. Some days, I want to just scream at all the customers. I swear we get the worst people in there because of our policy of the customer ALWAYS being right. Here are some things that make me hate my job:
1. Cell Phones. GET OFF OF THEM! when you come up to check out, dont be talking on your cell phone! it soooo insanely annoying, and rude.
2.Trying to barter down the "As Is" merchandise or complaining when something is wrong with it. First of all, its AS IS. There is a reason it's been marked down to less, and its labeled clearly on the bright red As Is sticker on the product. The other day this lady came in and when she brought everything up to me i rang up the comforter set that was marked as is. It was already down 50%, and she goes "can you possibly mark that down more, its an As Is product, i feel like there should be more off it." so I explained that it was marked down for missing an item, and showed her the tag, which stated that it was missing the sheets. and she gets this shocked look on her face and goes " but, but i want the sheets, thats the whole reason I'm getting this set and not just the comforter....since it doesnt have what i want, it really should get marked down some more..." oh my gosh, i wanted to shoot her. that's the reason its ALREADY marked down!
3. People that come in looking for the same product that they've had for 20 yrs. Theirs just broke and they want a new one, exactly like the old one. I have some really hard news for ya, they just dont make things like they used to, there's no way we'll find the exact same thing.
4. Our return policy. This guy came in the other day wanting to return 2 plate sets. when we asked him what was wrong, he simply explained that he wanted to exchange them for new ones because he has had them for 2 yrs now, and after putting them in the dishwasher for 2 yrs, it was allll the dishwashers fault he said, they are beginning to crack, and he would like some new ones in place of the old ones, free of charge. We said okay. lame.
5. We are no longer allowed to make a closing announcement. can you say aggravating?? if people are still walking around at 10:30 (we're supposed to be closed at 9:00) we cannot kick them out, we have to let them stay.
6. when people say "It doesn't matter" when i ask if they would like to run it as debit or as credit and then get mad if i pick the one they didnt want. well yes it does matter actually, for one you need to have valid ID, and for the other you need a pin number....and then when i ask you to sign and i need ID they say" well, hello? what about my pin number???" like I'm an idiot. yeahhh....don't do that.
7. Trying to look up Bridal Registries when they dont know the name. "i'd like to look up a registry for a bride." they say "ok, whats the first and last name of either the bride or the groom?" i ask, then they go "uhh... well....it starts with a D and ends with Smith, or Johnson, or... something...?" we keep registries for 2 yrs...that little information, makes it impossible to find who you want.
Just because the customer is always right, doesnt mean you're allowed to be stupid.
1. Cell Phones. GET OFF OF THEM! when you come up to check out, dont be talking on your cell phone! it soooo insanely annoying, and rude.
2.Trying to barter down the "As Is" merchandise or complaining when something is wrong with it. First of all, its AS IS. There is a reason it's been marked down to less, and its labeled clearly on the bright red As Is sticker on the product. The other day this lady came in and when she brought everything up to me i rang up the comforter set that was marked as is. It was already down 50%, and she goes "can you possibly mark that down more, its an As Is product, i feel like there should be more off it." so I explained that it was marked down for missing an item, and showed her the tag, which stated that it was missing the sheets. and she gets this shocked look on her face and goes " but, but i want the sheets, thats the whole reason I'm getting this set and not just the comforter....since it doesnt have what i want, it really should get marked down some more..." oh my gosh, i wanted to shoot her. that's the reason its ALREADY marked down!
3. People that come in looking for the same product that they've had for 20 yrs. Theirs just broke and they want a new one, exactly like the old one. I have some really hard news for ya, they just dont make things like they used to, there's no way we'll find the exact same thing.
4. Our return policy. This guy came in the other day wanting to return 2 plate sets. when we asked him what was wrong, he simply explained that he wanted to exchange them for new ones because he has had them for 2 yrs now, and after putting them in the dishwasher for 2 yrs, it was allll the dishwashers fault he said, they are beginning to crack, and he would like some new ones in place of the old ones, free of charge. We said okay. lame.
5. We are no longer allowed to make a closing announcement. can you say aggravating?? if people are still walking around at 10:30 (we're supposed to be closed at 9:00) we cannot kick them out, we have to let them stay.
6. when people say "It doesn't matter" when i ask if they would like to run it as debit or as credit and then get mad if i pick the one they didnt want. well yes it does matter actually, for one you need to have valid ID, and for the other you need a pin number....and then when i ask you to sign and i need ID they say" well, hello? what about my pin number???" like I'm an idiot. yeahhh....don't do that.
7. Trying to look up Bridal Registries when they dont know the name. "i'd like to look up a registry for a bride." they say "ok, whats the first and last name of either the bride or the groom?" i ask, then they go "uhh... well....it starts with a D and ends with Smith, or Johnson, or... something...?" we keep registries for 2 yrs...that little information, makes it impossible to find who you want.
Just because the customer is always right, doesnt mean you're allowed to be stupid.
Wednesday, May 20, 2009
impatient
So basically i think im the MOST impatient person on the planet.
There are so many stupid little things that i just don't see the point of waiting around for,patience is a virtue i do not have.probably never will.
1. Checks:I work at Bed Bath and Beyond...and the other day this old lady decides to write a check to pay. Normally this is only kinda annoying because it takes so long to fill out the check, that the line backs up, and that causes problems...but that day, I was soooo annoyed at anyone filling out checks because we were so busy. Then this lady, takes forever and a half writing everything in, and then we have to ask for ID, which she conveniently left in her car. Once she finally gets back in, the check is denied!! As it turns out, she had to cancel those checks because of some crazy thing that happened, and takes forever telling me this crazy story, trying to decide how to pay. then remembers she got her new checks...and starts alllll over again writing it. It probably took like 20 minutes to finish a $20 purchase...i hate checks. they take forever..
2. Boiling water. I make a lot of pasta, i think water should boil faster. haha
3. Closing. Even though we Close at 9 on week days we never really close at 9. People walk in the door at 915, because we are Bed Bath and Beyond and have impeccable customer service. haha. and we cant lock the doors at exactly 9(which is a total safety risk if you ask me) and they continue shopping until 945 ish. go home people!
I should probably just relax and stop wanting things to go so fast, life's only so long, no reason to rush it. but i cant help it. I'm one impatient girlie.
There are so many stupid little things that i just don't see the point of waiting around for,patience is a virtue i do not have.probably never will.
1. Checks:I work at Bed Bath and Beyond...and the other day this old lady decides to write a check to pay. Normally this is only kinda annoying because it takes so long to fill out the check, that the line backs up, and that causes problems...but that day, I was soooo annoyed at anyone filling out checks because we were so busy. Then this lady, takes forever and a half writing everything in, and then we have to ask for ID, which she conveniently left in her car. Once she finally gets back in, the check is denied!! As it turns out, she had to cancel those checks because of some crazy thing that happened, and takes forever telling me this crazy story, trying to decide how to pay. then remembers she got her new checks...and starts alllll over again writing it. It probably took like 20 minutes to finish a $20 purchase...i hate checks. they take forever..
2. Boiling water. I make a lot of pasta, i think water should boil faster. haha
3. Closing. Even though we Close at 9 on week days we never really close at 9. People walk in the door at 915, because we are Bed Bath and Beyond and have impeccable customer service. haha. and we cant lock the doors at exactly 9(which is a total safety risk if you ask me) and they continue shopping until 945 ish. go home people!
I should probably just relax and stop wanting things to go so fast, life's only so long, no reason to rush it. but i cant help it. I'm one impatient girlie.
Bye bye hair!
My hair was was finally getting longer again, it was just past my collarbone and it was drivin me crazy! i kept saying i was just gonna chop it all off, but i was too chicken until Monday. i thought about it all day at work. there was no point in having it long if it's just up in a ponytail all the time..why not chop it off? and right when i got off, before i could change my mind..i went into great clips to chop it. there was a 35 minute wait, so i had 35 minutes so sit there and reconsider. then they called my name. i told her just to chop it off kinda like one of the pictures in one of the hairstyle books. and the stylist goes "that's about 5 inches, you sure?" i was sure. i looove having it this short, guys are so lucky, short hair is the easiest thing in the world to take care of. I can towel dry my hair now!! and, the best part, i can give myself a Mohawk now :)
Thursday, May 14, 2009
Does anyone actually read this or am I just writing for no reason at all??
I mean seriously, blogging is weird. I'm sitting here spilling my thought onto this page that someone may or may not read...and really...who wants to read my random thoughts, I'm not that witty or funny. And then as i was writing another posting (yet to be published, its screwy for some reason, the font is freakin out...) i thought why do i do this? i really dont think anyone follows this. i have fun reading other peoples blogs...but i wonder if anyone actually reads mine. which in a way, if they do, if YOU do, its totally weird, like i said, my life isnt that interesting, i dont know how to blog. am I writing this just to appease me? cause thats just ridiculous.
I mean seriously, blogging is weird. I'm sitting here spilling my thought onto this page that someone may or may not read...and really...who wants to read my random thoughts, I'm not that witty or funny. And then as i was writing another posting (yet to be published, its screwy for some reason, the font is freakin out...) i thought why do i do this? i really dont think anyone follows this. i have fun reading other peoples blogs...but i wonder if anyone actually reads mine. which in a way, if they do, if YOU do, its totally weird, like i said, my life isnt that interesting, i dont know how to blog. am I writing this just to appease me? cause thats just ridiculous.
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